We are excited to announce that we are now beginning the beta test for our Android mobile app, supporting Android 4.4 and newer.

Join the iATN Android Beta

Providing Feedback

If you're experiencing a problem in the beta, the preferred way of reaching us is to tap on the Settings tab in the app, and select the "Send Feedback" option. This will start a new email to us with a debug log attached to it. Please provide detail on what you were doing, what went wrong, etc. The more detail you can provide, the better. E.g. attaching screenshots showing the problem is a big help. Thank you!

To take a screenshot on recent versions of Android, press and hold the Volume Down + Power buttons at the same time, and after a second you'll see an animation indicating the screenshot was taken.

If you have any problems scanning VIN barcodes, please take a photo of the barcode and send it to us (if you can let us know what vehicle it's from, and where on the car it is, that would be great).

If the app crashes, please restart the app. We have things in place that will automatically send us a detailed log of the crash so we can work on fixing issues like that.

Release Notes

The iATN app supports Android 4.4 (KitKat) and newer.

In this first version of the app, the following should be working:

• Reading discussions in the Community tab. Forum messages and TechHelp are presented in a unified way. Over time it will not matter as much where something is posted on iATN, only what "category" it's in, and whether it's related to fixing a vehicle or not. This is the first step in that direction. (Future releases will give you more control over what kinds of things you're reading, allowing you to tailor your stream as desired.)

• Posting new messages and replying to others, including tagging with vehicle, DTC, symptoms, and attaching photos and videos. Rather than picking a forum to post in, you post by choosing from a category. The goal here is for us to steer people's posts to the best category/forum based on what they're posting about.

• Receiving notifications on your device when you subscribe to discussions using the "Notify" button, or if someone replies to you. We're currently sending notifications at most once per hour for each discussion that has received any replies during the previous hour. And realtime notifications for replies made directly to you. • Searching iATN, if you're a premium member or choose to buy a Mobile Pass for 7, 14 or 30 days. Our traditional Premium Memberships will still provide the best value: less expensive for monthly access, and will work across desktop and mobile. But for those that just want temporary search access on mobile, the Mobile Pass is a way to do that. • VIN barcode scanning to start a search of the iATN Knowledge Base. Both 1D and 2D barcodes should work. We've found that barcodes on the door jams typically provide the most reliable barcode scanning. • Sharing. You should be able to share any message using the "action" button at the top/right of the message view. And for replies to forum messages, you can tap on the reply and you'll see Reply/Share buttons that are specific to that reply, allowing you to reply to that reply, or share it. • Joining iATN. Though you are all already members of iATN, it's important that new members can join via the mobile app. You might even have some colleagues that aren't on iATN yet that may want to try out this functionality. If you're already sign into the app, tap on the profile tab (the one with your name on it), and select Sign Out. You'll see the option to "Create Account" near the bottom/left of the login form. It should be relatively easy to fill out the form and quickly start using the app. (Note that new accounts are read-only until our staff processes them by hand and approves/rejects them.)

The Future

Rest assured we have much, much, much more planned for the mobile app. If you find that there's something you can do on iATN now that you can't do in the app, it's already on our list of features. (Things like: rating messages up/down, saving things to My iATN, accessing saved items from My iATN, filtering the Community view in different ways, messaging other members and our staff, etc.) So those are all things that are definitely on our radar.

Thank You!

We appreciate your time in helping us beta test the mobile app so we can make it great!

Regards,

Thomas Winzig
Administrator
iATN
Brea, California, USA